Support Services

At Goodwin Academy, we pride ourselves on the internal support we offer our students. We also recognise that school is only one part of our students’ lives and support is needed beyond the school day.

Below is a curated list of trusted support services for both families and students to access independently in addition to family GP support.

Who are we?

NELFT NHS Foundation Trust – Kent and Medway Children and Yound Peoples Well being and Mental Health Services and All-age Eating Disorder Service.

NELFT provides an extensive range of integrated community and mental health services to people from London, Essex, Kent and Medway. NELFT provides all age eating disorder services and child and adolescent mental health services across Kent and Medway.

Contact Details: 

Kent and Medway Single Point of Access: 0800 011 3474

Kent and Medway All-age Eating Disorders Service: 0300 300 1980

Website:

www.nelft.nhs.uk/services-kent-medway


Who are we? 

Young Minds is the UK’s leading charity fighting for children and young people’s mental health.

Their mission is to see a world where no young person feels alone with their mental health, and has access to the mental health support they need, when they need it, no matter what.

How we can help? 

Students: 

Provides free, 24/7 text support for young people across the UK experiencing a mental health crisis.

Young Minds Textline – Simply text YM to 85258

All texts are answered by trained volenteers, with support from experienced clinical supervisors.

Texts can be anonymous, but if the volunteer believes you are at immediate risk of harm, they may share your details with people who can provide support.

Parents: 

We offer three different services to parents and carers who are concerned about their child’s mental health, up to the age of 25.

  • Parents Helpline – Get detailed advice, emotional support and signposting. If you need further support, we will arrange a 50-minute telephone consultation with a mental health professional within seven days. Our Helpline is open 9:30am – 4pm, Mon – Fri. You can call us for free on 0808 802 5544
  • Parents Webchat service – Once you are connected, a webchat adviser will direct you to information on our website or signpost you to other organisations that can offer further support. The conversation will last around ten minutes. Our Webchat is open 9:30am – 4pm, Mon – Fri.
  • Parents Email service – Email us and receive practical advice, signposts to places where you can find help and resources providing more detailed information within 3-5 working days. Our email service is open 4pm – 9:30am, Mon – Fri and over the weekend.

Website: 

www.youngminds.org.uk


Who are we? 

Moodspark is a place where young people aged 10-16 can learn how to look after their emotional and mental health and find ways to help them bounce back when life gets tough.

 

How we can help? 

Students: 

ChatHealth is a confidential texting service for young people aged 11-19. It is run by the school health service and you can message about anything related to your physical and mental health.

If you need help text 07520 618850. Please note, you don’t have to be in school to use this service.

Website:

www.moodspark.org.uk/landing-page/


Who are we? 

Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. Since launching publicly in May 2019 Shout has had more than 1,000,000 conversations with people who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.

 

How we can help? 

Students: 

Text the word ‘Kent’ to 85258 for free confidential support at any time from Shout. Free expert advice from trained counsellors is available for every mental health concern, including:

  • Anxiety
  • Depression
  • Low self-esteem
  • Money worries
  • Relationship troubles
  • Stress
  • Suicidal thoughts.

Website:

www.giveusashout.org


 

Who are we? 

Childline is here to help anyone under 19 in the UK with any issue they’re going through.

You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you.

How we can help? 

Students: 

Childline is a free service available 24/7. There are a number of services available to use. Choose from:

  • Sign up for a free Childline locker (real name or email address not needed) to use their free 1-2-1 counsellor chat and email support service.
  • Call 0800 11 11 anytime for free, confidential advice from trained councellors.
  • Visit the online message boards where you can share your experiences, have fun and get support from other young people in similar situations.

What’s more, Childline can provide a BSL interpreter if you are deaf or hearing-impaired.

Website:

www.childline.org.uk


Who are we? 

Samaritans are a unique charity dedicated to reducing feelings of isolation and disconnection that can lead to suicide.

Whatever you’re going through, you can contact the Samaritans for support.

 

How we can help? 

Available 24 hours, 365 days a year, a team of trained volunteers are on hand to support anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.

Samaritans is not only for the moment of crisis, we’re taking action to prevent the crisis. They provide people with ways to cope and the skills to be there for others, and encourage, promote and celebrate those moments of connection between people that can save lives.

We offer listening and support to people and communities in times of need.

Simply call 116 123 or email jo@samaritans.org

Website:

www.samaritans.org


 

Who are we? 

ChatHealth is a service run by the NHS, providing a confidential, trusted and covenient messaging service, connecting people to health professionals who will listen, ask questions and support you. You only have to share what you feel comfortable with and you can ask questions too.

How we can help? 

Students: 

NHS Chathealth is a confidential texting service for young people aged 11-19. Young people can text the school health team about any concerns or health issues on 07520 618850.

Website:

www.chathealth.nhs.uk


 

Who are we? 

NSPCC is the UK’s leading children’s charity who have been looking out for children for over 130 years!

Between 2016 and 2021, the NSPCC helped make 6.6 million children safer from abuse.

 

How we can help? 

Students: 

Childline has been supporting children for over 35 years. The Childline service gives children and young people a voice when no one else is listening. Whatever problems or dangers they face, Childline gives them somewhere to turn to for support when they need it.

Call Childline on 0800 11 11. It is free to contact and Childline counsellors are available to take calls 24 hours a day, 7 days a week from children and young people under 19.

Childline counsellors are also available to speak to online through 1-2-1 chat and via email.

Parents: 

For adults who are concerned about a childor young person, call the NSPCC Helpline for free support and advise. Simply call 0808 800 5000.

What’s more, the charity provides support and tips to help you keep children safe. From advice on children’s mental health to staying safe online, support for parents and what to do if you’re worried about a child. For more information, click here.

Website:

www.nspcc.org.uk 


Who are we? 

The Mix is a charity who are on hand to take on the embarrassing problems, weird questions, and please-don’t-make-me-say-it-out-loud thoughts you have, no matter is you’re 13, 25, or any age in between. We give you the information and support you need to deal with it all. Because you can. Because you’re awesome.

We’ll connect you to experts and your peers who’ll give you the support and tools you need to take on any challenge you’re facing – for everything from homelessness to finding a job, from money to mental health, from break-ups to drugs

How we can help? 

Students:

If you’re under 25 and need help but don’t know where to turn, call us for FREE on 0808 808 4994.

We’ll explore your situation with you and find organisations that may be able to help you further. You can also webchat to us 7 days a week from 3pm to 12am, however chats may not be connected after 11:15pm

CRISIS – If you feel like you can’t cope or are worried about how you are feeling, you can contact our crisis messenger 24 hours a day, 7 days a week by texting THEMIX to 85258. Our text messaging support service is free and for any issue. We provide in-the-moment support and problem solving when you need it most. This service is delivered in partnership with Crisis Text Line and Shout.

Also see – The Mix Counselling Service below.

Parents: 

The Mix Counselling Service is suitable for you if you are looking for short-term help with your mental health and emotional wellbeing. Our Telephone and Webchat counselling service is available to young people aged 25 years old and under. Our counsellors
aim to support by listening to your problems and helping you find ways to cope in a confidential, safe space.

  • A bereavement (death) or relationship breakdown
  • Stress / anxiety
  • Exploring issues like your sexual identity / gender identity
  • Dealing with issues that are stopping you achieving your ambitions
  • Dealing with feelings of depression or sadness
  • Understanding yourself and your problems better
  • Feeling more confident

Website: 

www.themix.org.uk


Who are we? 

We are the UK’s eating disorder charity. Founded in 1989 as the Eating Disorders Association, our mission is to end the pain and suffering caused by eating disorders. We are inspired by the people we serve, by the difference we can make, and by our commitment to each other.

 

How we can help? 

Students:

The Beat offers online support with one to one chat here or call service. Simply call the helpline on 0808 801 0677. The lines are open 365 days a year from 9am – midnight, Monday to Friday and 4pm – midnight on weekends and bank holidays. 

What’s more, you can find a lot of online information for support and guidance.

Parents: 

Visit the Beat website to find a range or resources and advice about supporting someone with an eating disorder.

Discover more here.

Website: 

www.beateatingdisorders.org.uk/


 

Who are we? 

TalkED is the new name- for Anorexia and Bulimia Care (ABC). We are a national charity supporting anyone affected by any eating disorder or eating distress.

We will meet you wherever you are in your journey, with personalised support.

How we can help? 

Students:

TalkED offer a number of services to support people affected by eating disorders or eating distress.

  • 1:1 support calls – calls can be made via telephone, video or online chat and provide a safe space for you to ask questions and share your concerns for either yourself or a loved one.
  • Peer support groups – Our online peer support groups are safe, non-judgmental spaces to share concerns, questions and discuss recovery focussed coping strategies. Find out more here.
  • Befriending – We offer longer term one-to-one peer recovery support by matching a person who has recovered with an adult (18+) currently working through recovery. Support is offered weekly for six months.
  • First Steps to recovery workshops – Led by a transformational coach with lived experience, our guided workshops are for those contemplating recovery and who are either unsure of the first steps to take or feel that some guided support over a number of weeks would help.
  • E-Courses and Books – We have a range of self-help publications and recovery-focussed resources available to order, including our best-selling First Steps to Recovery e-course.

Book a call here.

Parents:

TalkED are not only available to support those directly affected by eating disorders and eating disruptions but provide a range of services and resources to help those supporting someone else.

From information on signs to look out for to advice on how to speak to someone you think is suffering, discover how you can support here.

Website:

www.talk-ed.org.uk

 


Who are we? 

Alumina is a free, online 7 week course for young people struggling with self-harm. Each course has up to 8 young people, all accessing the sessions from their own phones, tablets or laptops across the UK.

The courses take place on different evenings of the week and are run by friendly, trained counsellors and volunteer youth workers. You don’t need an adult to refer you or sign you up,
and no-one will see or hear you during the sessions – you’ll just join in via the chatbox. We want to help you to find your next steps towards recovery, wherever you are on your journey.

How we can help? 

Students:

Are you…

  •  14-19 years old? Living in the UK?
  • Someone who self-harms or worries they might?
  • Looking for support but not wanting to do it face to face?
  • Wanting to move towards a life free from self-harm?

If so, Alumina could be a helpful step forward. If you sign up we’ll begin a conversation over email to work out if it might be a good  fit – and you can ask us any questions you have. The only rule we have in Alumina is that we don’t talk about suicide in the groups. If that’s something you are struggling with thinking about we recommend getting in touch with our friends at Papyrus who are better
equipped to support you.

Parents:

If you have any questions about Alumina or want -some advice about supporting a young person, please email us at helloalumina@youthscape.co.uk. 

 


Who are we? 

With You is a charity providing free, confidential support to people experiencing issues with drugs, alcohol or mental health. We use our expertise to deliver support and raise awareness around drugs, alcohol and mental health.

How we can help? 

Students:

Refer yourself to Mind and Body in Kent. All you need to do is complete our self-referral form and email it to us at: MABadmin@wearewithyou.org.uk. Download our self-referral form here.

You can also call for support for self-harm, drinking and drug taking. Phone us on 01795 500882.

New to Mind and Body in Kent? This service is for you if:

  • You live in Kent and you’re aged 13-25
  • You’re harming yourself or struggling with your mental wellbeing
  • You have not taken any steps to end your life within the past three months

Parents:

Referring someone else to Mind and Body in Kent Mind and Body takes referrals from professionals, parents and carers.
If you are looking to refer someone into our community service or request support in your school:

Website:

www.wearewithyou.org.uk/services/mind-and-body-in-kent/


 

Who are we? 

PAPYRUS Prevention of Young Suicide is the UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

 

How we can help? 

Students:

Our suicide prevention hotline, HOPELINKUK is a free, confiential and non-judgemental place for you to speak openly about your thoughts of suicide with a trained advisor.

HOPELINK is a service open to support children and young people under the age of 35 who is having suicidal thoughts and providing advice to anyone who is concerned that someone is having suicidal thoughts.

HOPELINE is PAPYRUS’s digital platform that is helping HOPELINEUK callers to revisit their suicide safety plans, online.

This unique two-way safety plan is simple to set up, secure and will help to save lives. It is also accessible to users 24/7, meaning that there will be support around the clock for anyone using the service.

Find out more, visit HOPELINK here. Or call us on 0800 068 4141.

Parents:

If you are looking for advice and support on how to help someone struggling with suicidal thoughts, Papyrus has many resources readily available to you.

Download the parental guide to ‘Supporting your child’ here.

For more advice and information, call us on 0800 068 4141.

Website: 

www.papyrus-uk.org

 


Who are we? 

Mind is a mental health charity in England and Wales. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

We won’t give up until everyone experiencing a mental health problem gets support and respect.

How we can help? 

Students:

If you’re feeling overwhelmed, or like you want to hurt yourself, you can ring HOPELINEUK or text YoungMind’s Crisis Messenger  service and a counsellor will talk things through with you confidentially.

If you feel like you may attempt suicide, or you have seriously hurt yourself, it’s an emergency. You or a trusted adult should call 999 and ask for an ambulance.

Remember: Mental health emergencies are serious. You are not wasting anyone’s time.

Parents:

If your friend, child or partner is self-harming, it can be hard to know what to do.

If you’re looking for how to talk to them about it, how to support them, or how to look after yourself, we’re here to help.

Use this site to access advice and resources to help you support someone who is stuggling. Click here.

Website: 

www.mind.org.uk

 


Who are we? 

Our teams work to improve the general health and wellbeing of children, young people and their families to support children to get the best start in life.

Contact us via phone or text. Our teams are available daily, Monday to Friday.

 

Text: 07520 618850 – Textlines are open Monday to Friday, 9am – 5pm.
Phone: 0800 0113 474 – Phonelines are open Monday to Friday, 8am – 6pm.

How we can help? 

Students:

We really want to hear from you if you need our help or are feeling worried about anything. Speaking to one of our teams is easy.
If you are worried or concerned about a health issue and need advice, text the ChatHealth service.
Simply email: nem-tr.kentchildrenandyoungpeoplehealthservices@nhs.net

Parents:

Kent Youth Health has a list of all available support services. Visit www.kentyouthhealth.nhs.uk/gethelp/ for more information.

 

Who are we? 

The BeYou Project connects young people in Kent and Medway who are lesbian, gay, bisexual, trans, non-binary or are questioning their sexual orientation and / or gender identity. We offer a safe, welcoming and nonjudgemental space where young LGBT+ people can meet to socialise, have fun and help each other.

 

How we can help? 

Are you aged 13-17? Join us for one of our Virtual Meet-Ups to meet like-minded young people like yourself. Virtual Meet-Ups take place on Mondays, Tuesdays and Thursdays, 5 – 6pm

If you are interested in joining, email us at beyou@porchlight.org.uk. From there, someone from our friendly team will get in touch with some questions and details on how to join the group. You won’t have to answer anything you are not comfortable with sharing; we just need to get in touch so we can make sure the groups remain safe spaces for everyone.

Website:

thebeyouproject.co.uk

 


Who are we? 

At Stonewall, we stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be ourselves and can live our lives to the full.

 

How we can help? 

Information and support for LGBT communities and their allies.

Contacting Stonewall’s Information Service is completely free. Simply phone 0800 050 20 20. The phonelines are open 9:30am – 4:30pm, Monday to Friday.

Website:

www.stonewall.org.uk

 


 Who are we? 

The Proud Trust is an LGBT+ organisation that supports LGBT+ young people through youth groups, peer support, mentoring programs and the Proud Connections chat service.

We support young people across the north-west and beyond through youth groups, peer support, mentoring programmes and more. We work with and support adults in trusted positions, including schools and other children’s services, helping them make spaces more LGBT+ inclusive as well as improving confidence in tackling discrimination and celebrating diversity.

How we can help? 

Students:

Visit www.theproudtrust.org/young-people to explore a range of useful resources to support LGBT+ Young People. From Coming out and exploring your identity to finding like-minded people.

Discover Proud Connections, the instant messaging platform. The service is free, confidential and secure, operating with limited opening hours. The web chat will be open 12pm – 6pm on Tuesdays and Thursdays.

Parents:

Discover the Proud Trust’s resources for Trusted Adults of LGBT+ children and young people.

The service has been developed and created for any adult who has a trusted relationship with a young person. This could be a parent or carer, a schoolteacher, sports coach, bus driver, hairdresser, shopkeeper or anyone who has regular interactions with a young person.

Click here to access the resources.

Website:

www.theproudtrust.org

Who are we? 

Brook believes in a society where young people are free to be themselves. We are committed to changing attitudes, challenging prejudices and championing equality so that all young people can lead happy, healthy lives.

Our vision is that young people’s lives are free from inequality, rich with opportunity and enriched by happy, healthy relationships.

 

How we can help? 

Brook operates a number of sexual health and wellbeing services across the UK.

Brook is committed to supporting young people and the majority of services are for people under 25. However, in December 2019 we began running all-age sexual health services in parts of the country.

There are a wide varitety of services provided by Brook. Explore them here.


Who are we? 

1 in 5 children and young people suffer from mental health illness in any given year. At Kooth, we believe every young person has the right to thrive and to access high quality mental health care.

How we can help? 

Kooth is your online mental wellbeing community providing you with access to free, safe and anonymous support.

What will you find on Kooth?

  • Articles – personal experiences and tips from the Kooth team and young people like yourselves.
  • Discussion Boards – Join a conversation with the Kooth community. There are lots of useful topics to choose from!
  • Chat with the Team – Message us or start a live chat, our helpful team are on hand to talk about anything that’s on your mind.
  • Daily Journal – Track your feelings or emotions an reflect on how you’re doing by writing in your own daily journal.

Visit our site and join our community here.

 


Who are we? 

We build better family lives together. Family Lives provides targeted early intervention and crisis support to families. If you need to talk, we’re here to listen.

 

How we can help? 

Family Lives offers a confidential and free* helpline service for families in England and Wales (previously known as Parentline). Please call us on 0808 800 2222 for emotional support, information, advice and guidance on any aspect of parenting and family life.

Our lines are open 9am to 9pm, Monday to Friday and 10am to 3pm on Weekends.

Visit our website for useful articles and resources. You can also get in touch via the live chat on the website or email us at askus@familylives.org.uk

Website:

www.familylives.org.uk

Who are we? 

United Families UK is a local not-for-profit charity based in Deal, Kent, providing a range of services, advice, support and guidance.

How can we help? 

Services include; Family Contact service, separation, court chaperone service, drugs and alcohol testing, and school uniform support.

Phone us on 01304 799997 or email us info@unitedfamiliesuk.org.uk. 

Website: 

unitedfamiliesuk.org.uk

 


Who are we? 

We are a local charity in Kent that provide services for women, children and families who are affected by domestic violence. Get in touch if you need help.

How can we help? 

Students:

We provide programmes for young people affected by domestic abuse and believe in educating and offering our support to prevent the cycle of domestic violence perpetuating in their own families and relationships. From Mentoring and Counselling to Group and Summer activites.

Discover what we offer here.

Parents:

We have a range of support and services available for Adults who may be suffering or know someone who is suffering from domestic abuse.

Services include; One Stop Shops, Independent Domestic Violence Advocates (IDVAs) & Outreach Team, Counselling, Family Now Programme, Phoenix Programme, My Own Life Programme and One Stop Cafe.

Discover more here.

 


 Who are we? 

Oasis provides domestic abuse services in East Kent, Medway and North Kent.

We enable positive safe futures, with interventions for every step of the journey from crisis to trauma-recovery and lives lived free from abuse.

How can we help?

Oasis supports people – women, men, LGBTQIA+ people – in East Kent, Medway and North Kent who have been affected by domestic abuse.

Our services include refuge and safe accommodation, group programmes, counselling, mentoring and training for professionals.

For local independent domestic abuse advice for East Kent, Medway and North Kent, call Oasis’s helpline on: 0800 917 9948
Lines are open 9am – 4:30pm, Monday to Friday.

For 24 hour support call the National Domestic Violence Helpline on 0808 2000 247, Mens’ Advice Line on 0808 801 0327 or Galop’s National LGBT Domestic Violence Helpline on 0800 999 5428.

Wesbite:

www.oasisdaservice.org

Who are we? 

Inspire Families has been set up to help families facing difficulties and will give them the opportunity to partake in family friendly activity that would usually be unattainable. The fund aims help family improve their relationship with one other and encourage an active lifestyle.

 

How can we help? 

The Inspire families fund is there to pay for activities for a whole family to partake in. Please note that familie must be referred by a professional.

For more information and a full list of our referral partners please visit our site.

Website:

www.dover.gov.uk/Community/Inspire/Inspire-Families.aspx

 

More information coming soon on the Goodwin Resilience Centre.